Payment and cancellation policy
Boholnaturetours.com is the website of BNT travel and tours, a small company that only makes private tours for small groups, our tours are unique and can’t be done with many people, for this reason, we don’t make massive tours or reservations for walking tourists.
We work online, in this way we avoid cost overruns for office and reception staff. We make reservations through our website or online tour sales agencies as TripAdvisor at least 48 hours before the tour.
Our office are located at the reception of the Alaia Studios Building. Purok 5, Danao, Panglao, Bohol, where we can assist you with maximum efficiency. Please, keep in mind that visiting us does not imply the possibility of making an immediate reservation. We cannot organize an excellent tour at the last minute. If you want to enjoy our tour, book in advance. Don’t bring us stress 🙂
Payment, cancellation and reimbursement policies
The rates published on the website are only valid at the time of booking and are guaranteed at the time of receiving the corresponding payment. All reservations are subject to availability and can not be guaranteed until full payment has been received.
A reservation is considered complete, when we provide confirmation by email and the corresponding full payment has been applied. The payment is only made by PayPal and at the time of confirming it, you expressly acknowledge and accept our reservation, payment, disclaimer and cancellation policies.
We only accept Pay Pal as a form of payment through our website, if you want another method of payment, you can book through Tripadvisor or other tour sales companies if they have availability at the moment. The price will be the same in any case, but it is possible that they don’t have tours available at the time of your reservation. We are the ones who give them the option or not to be able to reserve tours on his platform depending on our workflow.
The amount corresponding to your reservation will be immediately charged to your PayPal account.
The rate shown in Philippine pesos will be converted to your currency through the PayPal platform at the exchange rate in effect on the date of the transaction. This conversion may cause the amount that will appear on your credit card statement to show a variation of up to 5% below or above the international fluctuation of currency exchange rates. Bohol Nature Tours is not responsible for this fluctuation and by accepting this policy you acknowledge having been informed about this fluctuation in the exchange rate and agreeing.
Cancellation policies Tours
Cancellations and refunds with a notice of cancellation 30 days before the service will have a charge of 20% of the total.
Cancellations and refunds with a notice of cancellation 10 days before the service will have a charge of 50% of the total.
Cancellations and refunds with a notice of cancellation with less than 10 days before the service will have a charge of 70% of the total.
The reimbursement will not be applied in notices less than 48 hours before the activity or if the service was not used and / or the tour is lost due to not showing up at the indicated time.
We only accept cancellations in this period because natural disasters such as earthquakes, typhoons or the closure of communications to the island by the official Authority and it is impossible to change the day of service.
During the Covid19 pandemic period, we accept cancellations after sending the positive test result.
Any cancellation has a 10% commission for service charges.
Cancellation information policy
We only manage cancellations by email, reply to emails previously sent for the reservation. We do not make cancellations by chat, messenger, WhatsApp, telephone or other means of contact.
In the case of refund of money we make it through PayPal in a period less than 24 hours from the confirmation of the cancellation.
Policy Best Price Guaranteed
Bohol Nature Tours is committed to maintaining the best price rate guaranteed. It is a firm commitment that we have with our clients as long as the selected product covers the same online booking conditions: date, itinerary, number of passengers and time.