Payment and cancellation policy

Payment, Cancellation and Refund Policies

Please select the type of booking you are making with BNT Travel and Tours.

These policies apply to direct bookings with BNT Travel and Tours. For bookings made through a travel platform or another agency, please refer to the terms provided and accepted through that booking channel. Any booking-specific conditions must be communicated and agreed in writing before payment. Nothing in these policies limits rights that cannot be excluded under applicable law.

Private Day Tours in Bohol

1. Payment and Booking Confirmation

Your booking is confirmed only after BNT Travel and Tours has received the payment requested in your booking email and issued written confirmation by email. The confirmation will state the amount received, any outstanding balance and its payment deadline. The confirmed rate applies to the agreed services.

Accepted payment methods: international bank transfer, Wise, PayPal, credit or debit card via payment link, local bank transfer, GCash, and cash at our office during opening hours.

BNT must receive the full tour price no later than 8:00 PM Philippine time (UTC+8) on the day before the tour, or by any earlier payment deadline stated in your booking confirmation. Tours not paid in full by this deadline will not proceed. Sending or initiating a payment does not meet this requirement until BNT has received the funds. Same-day bookings are not accepted.

Payment constitutes acceptance of the conditions supplied before payment.

2. Cancellation by the Traveller

Cancellation charges are calculated on the total price of the cancelled tour, regardless of the amount paid at the time of cancellation. BNT cancellation administration fees are included in these charges.

Day tour cancellation charges
Notice before the tour starts	Charge on the total tour price
30 days or more	20%
At least 48 hours but less than 30 days	50%
Less than 48 hours or no-show	100%

Any amount paid in excess of the applicable cancellation charge will be refunded. If the amount paid is less than the cancellation charge, the outstanding difference remains payable. A no-show means failure to attend at the confirmed meeting time and place.

3. Cancellation Procedure

Cancellation requests are accepted exclusively by email, by replying to the email thread used for the booking. Requests made by telephone, WhatsApp, Messenger, social media, in person or through any other channel do not constitute valid cancellation notice.

The applicable cancellation charge is determined by the date and time BNT receives the cancellation email, measured against the confirmed tour start in Philippine time (UTC+8). One day means 24 hours.

4. Changes and Rescheduling

Changes must be requested by email and are subject to availability and any applicable additional charges, notified before acceptance. Changes take effect only upon confirmation by BNT by email. If a requested change cannot be accommodated and the traveller cancels, the standard cancellation charges apply.

5. Weather, Force Majeure and Cancellation by BNT

If a tour cannot proceed due to unsafe weather, official restrictions or other circumstances beyond our control, BNT will seek a suitable alternative. If no alternative is available, or the alternative does not fit the traveller's schedule, the amount paid for the affected tour will be refunded in full, without BNT cancellation or service fees.

If BNT cancels before departure for operational reasons, the traveller may accept an available alternative or receive a full refund. A substantially different replacement tour requires the traveller's agreement.

Itineraries may be adjusted for safety or local conditions. Rain alone does not constitute cancellation. Standard cancellation charges apply if the traveller declines a tour that can operate safely. If a tour is interrupted after departure, any refund for undelivered services will be assessed separately under applicable law.

6. Refunds

Applicable refunds are processed within 24-48 hours after cancellation is confirmed, normally through the original payment method and in the original payment currency. Where this is not possible, including cash payments, an alternative method will be agreed. Bank and payment-provider processing times may vary.

Applies to direct bookings for private day tours in Bohol. Separate day tours are assessed individually. Package and third-party bookings follow the conditions accepted for that booking. Nothing in this policy excludes rights that cannot be waived under applicable law.

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Tailor-Made Trips in the Philippines

This section applies to complete tailor-made trips booked directly with BNT Travel and Tours, including the services listed in the confirmed itinerary.

1. Payment and Booking Confirmation

A payment of 50% of the total trip price is required to confirm the booking. Confirmation is issued by email after the required payment has been received.

The remaining 50% must be received at least 60 days before the scheduled arrival date in the Philippines. For bookings made less than 60 days before arrival, full payment is required to confirm the booking. For bookings made exactly 60 days before arrival, the balance is also due that day, so full payment is required.

The booking confirmation will state the amount received, any outstanding balance and the payment deadline. Payment must be received by the applicable deadline; initiating a transfer does not constitute receipt of funds.

Accepted payment methods: international bank transfer, Wise, PayPal, credit or debit card via payment link, local bank transfer, GCash, and cash at our office during opening hours. Payment currency and instructions are stated in the quote or invoice.

Payment constitutes acceptance of the itinerary and the conditions supplied before payment, including any specific supplier conditions.

2. Cancellation by the Traveller

Accommodation, flights, ferries and other services with specific supplier conditions

These services are subject to the cancellation conditions identified in the proposal or booking documents before payment. They may be partly or fully non-refundable once booked. Any refund or date change is subject to those conditions.

Remaining trip services

The following cancellation charges apply to the total price allocated to the remaining services, not to the amount paid. Services assessed separately under supplier conditions are excluded from this calculation.

Cancellation charges for remaining trip services
Notice before arrival in the Philippines	Cancellation charge
More than 30 calendar days	50%
15–30 calendar days, inclusive	75%
14 calendar days or fewer, or no-show	100%

The total cancellation charge is the sum of the applicable supplier charges and the charge on the remaining services. No service is charged twice, and the total charge will not exceed the price of the cancelled booking. BNT cancellation administration fees are included.

3. Cancellation Procedure

Notice is calculated as the difference in calendar days between the date BNT receives the cancellation email and the scheduled arrival date in the Philippines shown in the booking confirmation, using Philippine time (UTC+8).

4. Changes and Rescheduling

Changes must be requested by email and are subject to availability, supplier conditions and applicable additional charges. Costs will be communicated before acceptance. Changes take effect only upon confirmation by BNT by email. If a requested change cannot be accommodated and the traveller cancels, the applicable cancellation charges apply.

5. Disruption, Force Majeure and Cancellation by BNT

Weather, transport disruption, official restrictions, natural disasters or other circumstances beyond our control may require itinerary changes. BNT will seek suitable alternatives. Material replacements and additional charges require the traveller's agreement.

If an affected service cannot be provided and no suitable alternative is agreed, the refund will reflect unused services and documented, non-recoverable supplier costs, subject to applicable law. Refundable amounts recovered from suppliers will be returned to the traveller. BNT will not retain payment for its own undelivered services or apply voluntary-cancellation percentages to services that cannot be provided.

Disruption to one service does not automatically entitle the traveller to a full refund of the entire trip. Each affected service will be assessed separately.

If BNT cancels the entire trip before it starts for its own operational reasons, the traveller may accept an available alternative or receive a full refund of the amount paid to BNT for the trip.

6. Refunds

Confirmed refundable amounts held by BNT are processed within 24–48 hours after the refund amount is confirmed. Where a refund must first be recovered from a supplier, the recovered amount will be processed within 24–48 hours of receipt. BNT will advise the traveller of any outstanding supplier refunds.

Refunds are normally made through the original payment method and in the original payment currency. If this is not possible, an alternative method will be agreed. Bank and payment-provider processing times and exchange rates may vary.

7. Travel Insurance

Travel insurance covering cancellation, interruption, medical expenses and travel disruption is strongly recommended. Insurance is not included unless expressly stated in the proposal. Coverage is subject to the insurer's terms and exclusions.

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